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Dryzone Solutions LLC Booking Policy

At Dryzone Solutions LLC, we strive to provide exceptional water, fire, and mold mitigation services to our clients. To ensure a smooth and efficient booking process, please review our booking policy below:

 

1. Booking Appointments

  • Customers can book a free estimate conveniently through our online booking system.

  • All appointments are subject to availability and will be confirmed via email once accepted.

 

2. Business Hours

  • Our regular business hours are Monday through Friday, 8:00 AM to 3:00 PM.

  • The last appointment of the day will be scheduled at 3:00 PM.

  • We serve clients within a 75-mile radius of Camillus, NY.

 

3. Emergency Services

  • For emergency services outside of regular business hours, please call 315-975-2942. Additional charges may apply for emergency services.

 

4. Free Estimates

  • Estimates are provided free of charge and are non-binding until accepted and a contract is signed.

  • Quotes are prepared and sent through Xactimate, ensuring accuracy and transparency in pricing.

  • Please note: If there is an active water leak, it must be resolved prior to the estimate appointment.

  • The homeowner or property owner (if a business) is required to be present during the estimate.

 

5. Rescheduling and Cancellations

  • Clients must provide at least 24 hours' notice to reschedule or cancel an appointment.

  • While we do not charge fees for late cancellations or no-shows, we kindly ask for timely notice to accommodate other clients.

 

6. Payment Terms

  • For all services, 50% of the payment is required prior to the start of work, with the remaining 50% due upon completion.

  • Accepted payment methods will be discussed during the estimate or contract signing.

 

7. Confirmation Process

  • Once your booking has been accepted, you will receive a confirmation email with the appointment details.

 

8. Service Area

  • Dryzone Solutions LLC proudly serves clients within a 75-mile radius of Camillus, NY. If you are unsure whether your location is within our service area, please contact us for clarification.

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